Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will happily accept returns that are eligible and in the same condition that you received it, unworn, or unused, with tags, and in its original packaging. Receipt or proof of purchase will also be required. 

To start a return, you can contact us at hello@bornagainco.com. Please note that returns will need to be sent to the following address: 10 Fourth St E St. Paul, MN 55101

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bornagainco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
We are happy to replace items that are damaged or deficient. Contact us at hello@bornagainco.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

We have placed a fee of $6.99 on all returns that are approved for refunds. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you haven't received your refund, and more than 15 business days have passed since we’ve approved your return, please contact us at hello@bornagainco.com.